Refund policy

How it works

• It applies to every payment: your first one and every monthly renewal.
• You don't need to give a reason.
• You get the full amount of that payment back, including the VAT you paid.

How to ask

• Through paddle.net: find your order with the email address you used, or use the link in your receipt email. Paddle.com is our online reseller and Merchant of Record and pays the refund to your original payment method.
• Or email us at [email protected] with the email address on your account, and we'll arrange it with Paddle.

What happens to your plan

The month you got your money back for ends, and your account moves to the free plan unless another payment covers it. The Kinetra app and your projects keep working. If you'd rather just stop future payments, you can cancel anytime on your billing page and keep the plan until the end of the month you've paid for. See our terms.

Your legal rights

This guarantee comes on top of the rights you have by law, including the right of withdrawal for consumers in the EU/EEA and the UK, and doesn't limit them.

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