Terms

1. Who we are and who sells to you

Kinetra is made by Rørvik Medieteknikk (org. no. 832 491 942, Bjørnsplass 3, 4846 Arendal, Norway), "we" in these terms.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle takes the payment, charges the VAT or sales tax that applies to you, issues receipts and invoices, and handles payment questions and refunds. Your purchase is also subject to Paddle's Buyer Terms. Where these terms and Paddle's Buyer Terms disagree about the purchase or payment, Paddle's Buyer Terms apply. Everything else about the service is between you and us.

2. What is free and what you pay for

The Kinetra desktop app for Windows and macOS is free and open source, licensed under the GNU Affero General Public License v3.0 (AGPL-3.0). Everything it does on your own computer is free, with no time limit.

A paid plan gives your Kinetra account access to services that run on our servers, such as AI templates and live polls, with the limits shown on our pricing page. These terms cover those paid services. Your rights to use, copy, change and share the app come from the AGPL-3.0, not from these terms.

3. Plans and prices

Need more computers? Move to Team, or contact us.

Prices are in US dollars and exclude VAT. Paddle adds the tax that applies to you at checkout, and may show and charge the price in your local currency. Businesses can enter their VAT number at checkout. The usage limits of each plan are shown on the pricing page, on your billing page and in the app.

4. Monthly subscription and automatic renewal

Paid plans are monthly subscriptions. They renew automatically every month, and Paddle charges your payment method at the start of each month until you cancel. Moving to a bigger plan takes effect right away, and you pay the difference for the rest of the current month. Moving to a smaller plan takes effect from the next month.

5. Cancel anytime

You can cancel at any time from the billing page in your Kinetra account (account.kinetra.live/billing). You won't be charged again, and you keep the plan until the end of the month you've paid for. After that your account moves to the free plan; the app and your projects keep working.

6. Failed payments

If a renewal payment fails, Paddle tries again and we let you know by email. Your plan keeps working for 7 days after the end of the last paid month. If the payment still hasn't gone through by then, your account moves to the free plan until it's paid. Paddle may cancel the subscription if the payment can't be collected.

7. Money-back guarantee

If you're not happy, ask for a refund within 30 days of any payment and you get that payment back in full. See our refund policy. A refunded payment ends the period it paid for.

8. Your account and computers

A plan belongs to one Kinetra account. You can use it on as many computers at the same time as the plan includes (Pro 1, Team 5), and move it between computers whenever you like: deactivate it on one, activate it on another. Keep your sign-in details to yourself; you're responsible for what happens in your account. Using one plan for several separate organisations, or sharing an account to get around the number of computers, isn't allowed.

9. Acceptable use

When you use our services, don't:

• use AI templates or live polls for anything unlawful, or to create or show content that is hateful, harassing, sexually explicit involving minors, defamatory, or that infringes someone else's rights;
• collect personal data from poll voters through poll questions without a legal basis;
• try to get around usage limits, rate limits or license checks, use the services through automated means other than the Kinetra app, or overload them;
• probe, scan or attack our servers or other people's accounts;
• resell or give others access to the paid services, except people working with you in your account.

10. Your content and our intellectual property

Your templates, poll questions and other content stay yours. You give us the right to store and process them only as needed to provide the services to you. As far as we have any rights in the templates the AI service generates for you, they're yours. AI output can be wrong or similar to other people's output, so check it before it goes on air.

The Kinetra name and logo are ours. The app's source code is available under the AGPL-3.0; the services we run, and these terms, don't give you any other rights in our software or brand.

11. Availability and changes

We run the services with care, but we can't promise they're always available. The app never stops showing graphics on air because a service is unavailable. We may change or improve features. We'll tell you by email at least 30 days before a price change, which then applies from your next month; you can cancel before it does.

12. Suspension and termination

We may suspend or end your access to the paid services if you seriously or repeatedly break these terms, if payment isn't made, or if the law requires it. Where we reasonably can, we'll warn you first and give you a chance to fix the problem. If we end a plan without you having broken these terms, we refund the unused part of the current month. If you delete your Kinetra account, your subscription is cancelled right away and you won't be charged again; the 30-day money-back guarantee still applies to your payments.

13. Liability

As far as the law allows, we aren't liable for indirect or consequential loss, such as lost profit, lost revenue or a failed production, and our total liability is limited to what you paid us in the 12 months before the claim. This doesn't limit liability that can't be limited by law, such as for intent or gross negligence, and it doesn't affect your rights as a consumer.

14. Consumers

If you buy as a consumer, you keep all the rights that the law of your country gives you, and nothing in these terms limits them. Our 30-day money-back guarantee comes on top of any statutory right of withdrawal.

15. Changes to these terms

We may update these terms. We'll tell you about important changes by email at least 30 days before they take effect. If you don't agree, you can cancel before then.

16. Law and disputes

These terms are governed by Norwegian law. Disputes go to the Norwegian courts, unless the consumer protection rules of your country give you the right to go to court where you live. Please contact us first; we'd rather sort it out together.

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